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Learn the answers to your questions in our FAQs.
Account Questions:
To set up an account with McGuff, it's super simple, just follow the steps below. You will need to provide a:
- Bill to and Ship to address, telephone number and e-mail.
- Please submit a copy of your collaborating physician’s license if you do not have prescriptive authority/autonomous practice by your State Board.
- Copy of DEA Registration if controlled substances are ordered.
You can establish an account with McGuff by completing the login process on this website or by calling our customer service team at 1 (800) 854-7220. We are happy to help you set up your account!
Once you have your McGuff account set up, you can order your medical supplies on McGuff.com and compounded drugs on McGuff503B.com (when it's launched).
No, you don’t. All you will need is one website account and we will take care of the rest. We’ll process your order from the company you purchased from. Our goal is to make it as easy as possible to order your wholesale medical supplies, pharmaceuticals and compounded drugs!
A medical license with prescriptive authority is required for all Rx products.
All McGuff customer service representatives are friendly and knowledgeable about all our product offerings and are all based in our corporate office in Orange County, California. They are trained to handle all account types. However, we currently do not have regional or local account representatives.
There are three primary options to change your address:
- When you are in the process of placing a new order, you can change your address at that time. After placing the order with a changed address, a separate verification email will be sent to the email address on file to confirm changes were made to the account. Once you confirm that, we will change the address on your account.
- Email or fax a signed letter from the provider on file specifying either an add-on address or an address change. You can do this at any time.
- Email or fax a voided prescription with the new address from the doctor on the account. You can do this at any time.
Please email this documentation (signed letter from provider or voided prescription) to answers@mcguff.com or by fax to (714) 540-5614.
We accept all major credit cards.
- Visa
- MasterCard
- American Express
- Discover
You may also sign up for Net 30 terms (application approval is required once you have developed an account history).
To request a credit application form, email us at answers@mcguff.com or give us a call at 1 (800) 854-7220.
Applications may take a few weeks to be approved (or denied.) In the meantime, we recommend you complete your order using credit card payments to ensure you get your products promptly. Also, we recommend doing this to establish a payment history with us.
Most of our products are for licensed providers with prescriptive authority, but we do offer many over-the-counter supplements and medical supplies that do not require a medical license. Click the links below to view our options.
Generally, we are able to verify your account on the same day as long as everything is in good standing with the state and federal agencies. If we need additional information, we will reach out to you through your contact information.
Once we receive your order, we will quickly verify your account license and shipping address. Generally, we can verify a new account the same day and will ship out your order immediately. We can even process it over the phone for you. If you have any questions about your account, do not hesitate to reach out.
Please remember that you do not need to wait to have your account verified before you place your first order.
Order Questions:
McGuff Medical: can ship to all 50 states, protectorates and internationally.
McGuff Outsourcing Solutions: you can find a list of all states and protectorates we ship to here.
With an ever-changing regulatory environment, we are doing our best to be licensed in all 50 states and protectorates, but it has become increasingly challenging. If you have any additional questions about where we ship, please contact us at 1 (800) 854-7220.
Unfortunately, we can’t ship your medical products and compounded drug orders together. McGuff Medical Products and McGuff Outsourcing Solutions are located in two separate locations, and state and federal laws do not allow us to mix these products in the same package.
Just give us a call and speak with one of our customer service representatives. Please be advised, however, that orders are processed shortly after they are placed to ensure they ship out the same day.
We run special discounts from time to time, such as for conference attendees and special discounts from our customer service team. These discount codes can be applied at checkout. However, they can not be used for an already discounted product. These discounts also can't be applied to ASCOR® orders.
Your account is only charged when an order has shipped from our facility. A pre-authorization is placed when the order is processed. This also applies to back-ordered products.
Here are some ways to find your tracking details:
- When orders are shipped, you will receive an email from UPS.com with your order and tracking information.
- You can find your tracking number here on your order history page.
- You can type in your order number here on the McGuff website.
- You can call us at 1 (800) 854-7220 and we will provide it to you.
With each online order, you will receive a shipment confirmation via email, which will include your tracking information.
You can also track your order on your order history page here or check the status bar.
Yes, we do! We have a team of international advisors waiting to hear from you! Please contact us at 1 (714) 545-2491 Monday - Friday, between 7:00 a.m. to 5:30 p.m. Pacific Time and let us know where you are located, what products you are interested in and any special requests. Click here for any other questions about international orders.
McGuff Compounded Drug Questions:
McGuff compounded drugs are made from our FDA-licensed McGuff Pharmaceuticals, Inc. manufacturing facility under the FDA and state requirements of a 503B outsourcing facility which allows us to manufacture drug products for distribution without formal drug approval from the FDA.
There are many differentiators, but it all stems from three main pillars:
- Quality: High quality, responsibly sourced, and consistent product. Without that, we believe that does not constitute a viable product. When you use our products, you can be confident knowing they are backed by our McGuff Quality Guarantee.
- Service: Without our customers (physicians, nurses and patients) we would not exist as a company. Since our inception, our excellent customer service has been at the forefront of what makes us stand out as a leader in the industry. We do everything in our power to ensure you have a positive experience when working with us.
- Involvement: We are not just another company simply offering products at a particular price. We are deeply involved with the market, working with federal, state, international, and other agencies to ensure necessary drugs are available to patients when they need them.
McGuff has a long and successful track record of successfully working with these agencies to ensure continued patient access to these essential medications. A portion of the profits from these companies directly goes back to funding these endeavors.
You certainly can. We have pharmacists on staff who would be more than happy to answer any questions you have. Contact us at 1 (800) 854-7220.
Each of our compounded drugs is completely unique. We perform in-depth stability studies of our products to ensure we assign accurate BUD. You can read the general BUD dating of each of our compounded products on each of their product pages under “Specific Attributes”. An example of this can be seen below:
Contact Us and we will be happy to let you know.
Once MOS, our 503B outsourcing facility is officially launched, we'll begin selling compounded drugs. At that time, if an adverse event with one of our compounded drugs occurs, contact us at 1 (877) 444-1133 to report it.
Product Questions:
If you receive ASCOR vials warm, or even hot, they are still viable. Just refrigerate them upon arrival.
A preservative, used in sterile injections, is an antimicrobial agent used to extend the shelf-life of the drug by retarding or reducing microbial proliferation.
Once the stopper of a preservative-free vial has been penetrated, you have two hours until it should be discarded. If unopened and properly stored, potency and sterility should be maintained until the expiration date on the vial label.
Learn more about what allocations are and what you can do to gain access to allocated IV solutions here.
Aluminum is omnipresent in nature, comprising 8% of the earth’s crust. Aluminum is present in soil, water, plants and animals. It is not feasible to eliminate aluminum completely from pharmaceutical raw materials.
Consequently, you should assume that all injectable products contain aluminum. Disclosure of aluminum content on vials is not mandated except for those products that may be used in Total Parenteral Nutrition that could be administered to neonates.
A BD Vacutainer® Blood Collection Set is used for blood collection for laboratory analysis and a winged infusion set is used for administration of IV infusion therapy.
Any device that can connect to the internet with a modern browser will be able to access the software on your McGuff account.
While most of the vaccines we sell are thimerosal-free, a few vaccines still contain a trace amount of thimerosal. Thimerosal is still used in the early stages of manufacturing a few vaccines to ensure the production line is sterile but is removed through a purification process, with only trace amounts remaining. If you have any questions as to whether a vaccine is thimerosal-free or contains trace amounts of thimerosal, please email or call us 1 (800) 854-7220.
If the product you're interested in is in stock, your customer service representative will be able to tell you the expiration date of the current lot being shipped. On average, manufactured products will have a year to a year and a half of usable shelf life before their expiration date.
Policies and Terms:
A minimum order fee of $30 if your order is less than $50. This fee is waived if the order is over $50.
We accept Visa, MasterCard, American Express, Discover credit cards, as well as Net 30-day terms and COD. There is no surcharge added to credit card orders, however, a $17.50 fee will be added to all COD orders.
- 3-day shipping to the continental U.S. is FREE (IV Solutions ship free ground service)
- 2-day shipping - $20 per package
- 1-day shipping - $35 per package
- Note: Due to the weight of IV solutions, the following are the expedited shipping costs: 1-day shipping $100; 2-day shipping $75
- Alaska, Hawaii, Puerto Rico freight will be shipped 2-Day Air. Only shipping cost excess over shipping to the contiguous 48 states will be added to your bill. When choosing Next Day or 2nd Day Air shipping methods, final shipping cost will be determined at packing and invoicing based on the number of boxes. We will do our very best to pack your product safely in as few boxes as possible to ensure the lowest price for our customers.
- Saturday delivery charge – additional $25 per package (for orders placed on a Friday for overnight Saturday delivery.)
- For shipments outside of the United States, shipping costs, duties and taxes will be determined at a later date.
We do our very best to pack your product safely in as few boxes as possible to ensure the lowest price to our customers. For Next Day or 2nd Day Air options, your final shipping cost will be determined at packing and invoicing, based on the number of boxes and the size and weight of products ordered, not the box size or destination.
Please note: compounded drugs will be shipped from McGuff Outsourcing Solutions in separate packaging.
If, for any reason, a product does not meet your expectations, we will, at our expense, pick up and return all unused products and provide you with a full refund or exchange (freight charges will not be refunded). All returns must be arranged within 30 days of receipt. Specially ordered items and refrigerated products may not be returned. These items will be labeled with these badges:
To initiate a return, contact us at 1 (800) 854-7220. Please have any identifying account information ready and we will be happy to assist you!
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